Refund Policy

Name: UniversalInsights
Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Telephone: +44 20 7946 0958

Thank you for shopping at UniversalInsights. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy (Policy) outlines the conditions under which you may be eligible for a refund or exchange when purchasing from our website universalinsights.sbs.

Returns

You have the right to return a product within 30 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. The product must also be in the original packaging along with the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

If the item you received is defective or damaged, we are happy to exchange it for the same item. Please contact us within 7 days of receiving the item to facilitate an exchange. If the same item is not available, we will provide a full refund.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item or about this Refund Policy, please contact us:

By visiting our website at universalinsights.sbs
By calling us at +44 20 7946 0958

We are located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. We strive to keep our customers satisfied and hope to resolve any issues with your order promptly and effectively.

Exceptions

Some items are not eligible for return. These include gift cards and sale items. Additionally, any food item that has been prepared and/or is perishable cannot be returned for health and safety reasons.

Modifications

We reserve the right to modify this Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Last Updated: March 30, 2023

Thank you for choosing UniversalInsights. Our goal is always to provide our customers with high-quality food and service, and we appreciate your business.